We will:

• Deliver personalised tutoring tailored to each student.

• Provide appropriately qualified and experienced tutors, with ongoing support and supervision.

• Track progress through our LearnTrek system, with regular updates.

• Maintain high standards of safeguarding and risk management.

• Communicate regularly about attendance and progress.

To support students effectively, we ask schools and local authorities to:

• Share key student information, including EHCPs, behaviour plans, ILPs, and any relevant background information.

• Support attendance by following up on non-attendance promptly when notified.

• Provide curriculum and exam information, including exam boards, specifications, and key dates.

• Maintain a named point of contact to coordinate communication and decision-making.

• Engage in reviews and meetings, including progress discussions and EHCP annual reviews where relevant

• Arrange visits where appropriate, including at least two visits per academic year when tuition is off-site.

• Support behaviour strategies where agreed plans are in place

• Follow school procedures, including visitor processes, where tuition takes place on-site.

Supporting students safely and keeping you informed is central to how we work together. Safeguarding is at the heart of everything we do, and we take this responsibility seriously.

We will:

• Follow all safeguarding regulations and requirements.

• Share any concerns immediately with your Designated Safeguarding Lead.

• Keep student information secure and in line with GDPR.

• Ensure all tutors are recruited through our safer recruitment process, including appropriate DBS and reference checks.
  
  

We keep you informed, so you always have clear visibility of how students are progressing. You will have access to:

• Attendance data via LearnTrek, with regular email updates.

• Termly progress reports, including attendance, academic progress, and any concerns.

• Ongoing communication and support from your BrightTeach SEND Manager.
  
  

Meetings can be arranged at any time to review progress or discuss the tuition arrangements

We can provide safeguarding policies, recruitment checks, and insurance documentation on request. For more detail, you can view our full safeguarding policy here:

https://www.brightteach.com/safeguarding

We keep invoicing simple, with two options to choose between:

• Termly invoicing in advance (5% discount), or

• Monthly invoicing at month end

Payment is due within 14 days of the invoice issue date for both options. Our standard hourly rate is reviewed each year and may be updated from September.

If you have any questions, you can email our Finance Team at finance@brightteach.com.

We aim to minimise last-minute changes to tuition arrangements wherever possible. Where this is unavoidable, for example, due to tutor illness, we will always seek to rearrange sessions to ensure the student continues to have full access to their provision.

We understand that plans can change. All changes to tuition arrangements, including timetable adjustments, should be agreed with your BrightTeach SEND Manager rather than directly with the tutor. 

Where an individual session is cancelled by the school, parent, or student, it will remain chargeable. Where possible, we aim to arrange a replacement session to ensure the student continues to receive consistent support.

We ask that at least 3 weeks’ notice be provided where tuition is ending. Requests to end or change tuition should be made through your BrightTeach SEND Manager, and we will confirm any agreed arrangements and final adjustments clearly.

To protect the quality and consistency of our service, we ask that tutors are not approached to work directly outside BrightTeach during delivery or for 12 months afterwards.

We aim to resolve any issues quickly and collaboratively. Please raise any concerns with your BrightTeach SEND Manager in the first instance, and we will escalate internally if needed.

You can view full details of our complaints procedure on our policies page:

https://www.brightteach.com/policies

By working with BrightTeach, you are agreeing to the approach and arrangements set out above, which form the basis of how we support your students and work in partnership with your school.